Recovering the Master Account of a Chinese Car

The master account is the car's main account: drivers are linked through it and remote functions, updates and subscriptions are enabled there. When a car is resold, the number changes or access is lost, recovery always hits the same wall — the verification code goes only to a Chinese +86 number.

When this matters

• Used car: the account still belongs to the previous owner
• The account was registered in China and access is gone
• The number linked to the account was lost
• The app does not get past the login screen

How recovery works

1. The owner sends details: phone, email, your name and surname in Latin letters as in your passport, the passport number and, if available, the car VIN.
2. We issue a Chinese +86 number as an eSIM — usually within one day.
3. The owner installs the eSIM: no need to change the phone.
4. They recover or create the master account in their brand's app with that number.

We work with all brands: Zeekr, Li Auto, BYD, Chery, Geely, Nio, XPeng, Voyah, Avatr, Great Wall, MG. Support in English and Russian; renewal in one year with a reminder in advance.